Contact categories
- Product feedback
- Ideas for making PDF workflows clearer, calmer, or more useful.
- Bug report
- A reproducible issue in a public PDF tool or information page.
- Privacy question
- Questions about browser-first processing, local preferences, or future data flows.
- Accessibility feedback
- Barriers involving keyboard, screen reader, magnification, touch, or reduced-motion use.
- Security concern
- A responsible report about a potential vulnerability or unsafe behaviour.
- General enquiry
- Questions about Lumeo PDF Workspace that do not fit another category.
Bug-report guidance
Helpful reports include:
- Browser and version.
- Device type.
- Tool used.
- Steps to reproduce.
- Error message, if shown.
- Whether the file was scanned, encrypted, unusually large, or damaged.
Do not send confidential PDF files unless specifically requested through an approved secure channel.
Security reports
Responsible security reports should include:
- Affected page or tool.
- Clear reproduction steps.
- Potential impact.
- Non-destructive proof.
- Contact details for follow-up, using the form above.
Lumeo does not currently advertise a bug bounty or fixed reward program.
Response expectations
Messages are reviewed as capacity allows. Urgent security and privacy reports receive priority where possible. A fixed support SLA is not currently published.